Woodie Perkins

My Customer Service Journey

I spent the last 20+ years learning and searching for the "Magic Bullet" on customer service.  It took this amount of time for me to come to the realization that there IS NOT a magic bullet that one can use to improve the customer experience.  However, there are key themes that keep poping up when a great customer service moment is observed.  These key themes are the foundation which ultimately can create a world class customer service organization.  Some of the key themes are: Make work fun, over deliver and under promise, attitude, and great recovery processes just to name a few.  I will review these key themes in greater detail in the Customer Service section on this web site.

This site is dedicated to sharing information regarding how to create a world-class customer service culture as well as sharing great customer service moments.

I hope you find this site helpful and please email with you thoughts, concerns and ideas.  Thanks.

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