Woodie Perkins
Welcome
Coming Soon
This book is dedicated to mom and dad whose lives were cut way too short by Cancer over thirty years ago. Today, Cancer is still impacting millions of family's a year, so all proceeds from the sale of this book will go to the American Cancer Society. My hope is that you will get a couple of good ideas from this book while at the same time helping to find a cure.
There are a lot of great books on customer service, some of my favorites are:
•
Give them the Pickle – by Bob Farrell (Service,
Attitude, Consistency, Teamwork) Make servering others your #1
priority.
•
Fish – Catch the energy and Release the Potential by
Stephen Lundin (choose your attitude, play have fun, make their
day, be present
•
The Simple Truths of Service – Johnny the
bagger by Ken Blanchard – Thoughts for the day by Johnny the
bagger
•
Secret Service by John Dijulius (Hair stylist
appointment) – recovery strategy
•
Customers for Life
by Carl Sewell
- One of the most successful Cadiliac dealers in Texas.
•
Delivering Knock Your Socks off Service by Ron
Zemke – Determine what the customer wants
•
The Richest Man
in Town by V.J. Smith